Terms & Conditions
TERMS AND CONDITIONS FOR SALE OF GOODS
Effective Date: 30th January 2017
(Version 1)
1. Introduction
1.1 This website is owned and operated by Southern Filters Limited. Our company information is at the end of this document.
1.2 Please read these terms and conditions carefully. They apply when you buy any goods via this site. (There are separate terms which apply to your use of our site.) Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.
1.3 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
1.4 We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.
1.5 You are not eligible to buy any goods via this site if it is unlawful for you to buy or use the goods in, or import them into, your country.
1.6 Where you communicate with us on behalf of a company / organisation, you promise that you have authority to act on behalf of that entity.
1.7 We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases occurring after the effective date shown.
2. Safety
2.1 The goods we sell via this site are potentially dangerous. It is your responsibility to ensure that the goods are used only:
a) in accordance with the manufacturer’s instructions and with all applicable laws and regulations; and
b) by persons with the appropriate level of training, qualifications, skill and experience.
3. Consumer right to cancel
3.1 If you are a Consumer (not a business, distributor or use the products to make a profit otherwise there will be a 45% of total order restocking fee) located within the European Economic Area, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.
3.2 If you do have the right to cancel, the following instructions apply:
Right to cancel
3.3 You have the right to cancel this contract within 14 days without giving any reason.
3.4 The cancellation period will expire after 14 days from the day:
a) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
b) in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good; or
c) in the case of a contract relating to delivery of a good consisting of multiple lots or pieces: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.
3.5 To exercise the right to cancel, you must inform us Southern Filters Limited of Unit 16 Hunthay Business Park, Axminster, Devon, EX13 5RJ, Call 01297 33860 or email sales@southernfilters.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form at the end of this document but it is not obligatory.
3.6 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
3.7 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
3.8 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
3.9 We will make the reimbursement without undue delay, and not later than:
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.
3.10 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
3.11 You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
3.12 You will bear the direct cost of returning the goods.
3.13 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
4. Minor variations in goods
4.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance / colour / texture / finish of our goods. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our website. For example, the colour tone may differ. Images used are manufacturer stock images and are for display purposes only, and may not accurately represent what's included, please read item description for full details of product.
4.2 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.
5. Your order
5.1 Your order is an offer to buy from us.
5.2 You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and transmitting the order to us by clicking on the “Pay Now” button. This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button.
5.3 You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.
5.4 We accept your offer and there is a binding contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, notwithstanding that we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.
6. Payment and price
6.1 Unless we specifically agreed credit terms with you in writing, payment is in advance by the means stated on our payment page [INSERT LINK] and despatch of the goods is subject to our receipt of full payment in cleared funds.
6.2 Our prices may change from time to time. The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included in any price shown. We may change the amount of VAT charged if the VAT rate changes unless you have paid in full for the goods by the date of the rate change.
6.3 Delivery costs are charged extra at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen. NB Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.
6.4 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you do not, we will provide a full refund of any payments already made.
6.5 You must contact us immediately with full details if you dispute any payment.
6.6 If any amount due to us is unpaid (including unjustifiable chargeback), without prejudice to any other remedy that may be available to us, we may charge you: (1) a reasonable additional administration fee; (2) the amount of any third party charges imposed on us; and/or (3) interest (both before and after judgment) on the amount unpaid at the rate for the time being that would be applicable if the debt were a qualifying debt under the Late Payment of Commercial Debts (Interest) Act 1998.
6.7 If, in our discretion, we give credit: Invoices must be paid within whatever period is specified on the invoice or, if none, 14 days. You must make all payments without any set-off, counterclaim or any other deduction. Time shall be of the essence for payment.
7. Discount codes
7.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online, (2) cannot be used retrospectively and (3) can only be redeemed once per customer. Also you cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms.
7.2 Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
8. Delivery
8.1 Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.
8.2 Delivery is only to the countries we specify and is otherwise subject to any restrictions on our delivery page [INSERT LINK].
8.3 Unless otherwise stated, delivery dates given on our website are estimates only. If you are a Consumer, we have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. If you are not a Consumer, we have no liability for any losses arising from delay in delivery.
8.4 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbour.
8.5 This paragraph applies only if you are not a Consumer: You must inspect all goods immediately on receipt and you must notify us in writing of any damage to the goods within three working days of delivery and within ten working days you must give notice in writing in detail of any ground on which you allege that the goods are not in accordance with this agreement. If you fail to give such notice, the goods shall be conclusively presumed to be in all respects in accordance with this agreement and free from any defect which would be apparent on reasonable examination of the goods and you shall be deemed to have accepted the goods accordingly.
9. Risk and ownership
9.1 Risk of damage or loss to the goods passes to you on delivery to you or to somebody identified by you to take possession of the goods or to your carrier.
9.2 You become owner of the goods after the later of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf. If you are not a Consumer, you must identify the goods as ours and keep them separate from your other goods until ownership passes.
10. Manufacturer guarantees
10.1 Some of the goods that we sell may be subject to a manufacturer’s guarantee. If so, please read the term and conditions of those guarantees.
10.2 A manufacturer’s guarantee does not affect your legal rights if you are a Consumer. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.
11. Liability
11.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
11.2 The following clauses apply only if you are a Consumer:
a) We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:
i) there is no breach of a legal duty owed to you by us or by any of our employees or agents;
i) such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
i) such loss or damage is caused by you, for example by not complying with this agreement; or
i) such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).
b) You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
11.3 The following clauses apply only if you are not a Consumer:
a) Our liability of any kind (including our own negligence) is limited to the price paid for the goods.
b) In no event (including our own negligence) will we be liable for any:
i) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
i) loss of goodwill or reputation;
i) special, indirect or consequential losses; or
i) damage to or loss of data
(even if we have been advised of the possibility of such losses).
c) You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.
d) To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
e) This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
12. Events outside our control
12.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.
13. Privacy
13.1 You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy [link] which is subject to change from time to time.
14. Disputes
14.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
14.2 If you are a Consumer, you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is [insert].
15. General
15.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
16. Complaints
16.1 If you have any complaints, please contact us via the contact details shown below.
17. Company information
17.1 Company name: Southern Filters Limited
17.2 Country of incorporation: England and Wales.
17.3 Registered number: 4044665
17.4 Registered office and trading address: Unit 16 Hunthay Business Park, Axminster, Devon, EX13 5RJ
17.5 Other contact information: See our website.
17.6 VAT number:753 5164 30
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel the contract:
— To Southern Filters Limited of Unit 16 Hunthay Business Park, Axminster, Devon, EX13 5RJ, email Sales@southernfilters.com :
— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
— Ordered on [*]/received on [*],
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
[*] Delete as appropriate
WEBSITE TERMS OF USE
Effective Date: 30th January 2017
(Version 1)
1. Introduction
1.1 This website is owned and operated by Southern Filters Limited. Our company information is at the end of this document.
1.2 Please read these terms and conditions carefully. They cancel and replace any previous versions. Please print or save these terms for future use as we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.
1.3 These terms and conditions apply to use of our website. The sale of goods via our website is subject to separate terms and conditions.
1.4 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
2. Changes to the terms and conditions
2.1 We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our website following the effective date shown.
3. Acceptable use policy
3.1 You agree that you will not in connection with our website:
3.1.1 breach any applicable law, regulation or code of conduct or infringe any intellectual property or other rights of others;
3.1.2 publish or send any information (including links or references to other content), or otherwise behave in a manner, which:
a) is unlawful, defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self-harm, misleading, abusive or deceptive;
b) infringes any intellectual property or other rights of others;
c) involves phishing or scamming or similar; or
d) we otherwise reasonably consider to be inappropriate;
3.1.3 publish or send any information which involves revealing any personal data of another person (i.e. information enabling someone to be identified or contacted) unless that person is 18 years or over and you have obtained that person’s explicit written consent or you are the parent/guardian of such person;
3.1.4 impersonate any person or entity for the purpose of misleading others;
3.1.5 sell access to our website;
3.1.6 use our website to provide a similar service to third parties or otherwise with a view to competing with us;
3.1.7 sell advertising, sponsorship or promotions on or in connection with content except where explicitly authorized by us;
3.1.8 use our website for junk mail, spam, pyramid or similar or fraudulent schemes;
3.1.9 do anything which may have the effect of disrupting our website including worms, viruses, software bombs or mass mailings;
3.1.10 do anything which may negatively affect other users’ enjoyment of our website;
3.1.11 gain unauthorised access to any part of our website or equipment used to provide our website;
3.1.12 use any automated means to interact with our systems excluding public search engines; or
3.1.13 attempt, encourage or assist any of the above.
4. Content
4.1 You acknowledge that any information published or sent on or via our service by other users is the sole responsibility of the person from whom such content originated and we are not responsible for it.
4.2 We cannot guarantee that any general information that we may make available on our website is accurate or up to date. You rely on it at your own risk.
4.3 If you post a review, rating or comment (“Review”) you promise that you have no personal or business relationship with the entity, product or service being reviewed, that you have not been offered any incentive on behalf of the entity being reviewed to write the Review, that you are not a competitor of the entity concerned and that the Review is your independent, honest, genuine opinion.
4.4 We reserve the right without notice or refund to suspend, alter, remove or delete content or to disclose to the relevant authorities or to a complainant any content or behaviour if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority.
5. Privacy
5.1 You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy [link] which is subject to change from time to time.
6. Functioning of our website
6.1 We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability, to suspend the website for repair, maintenance, improvement or other technical reason and to make changes to our website.
7. Your account
7.1 If we permit you to create an account on our website, this is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).
7.2 We are entitled at any time for any reason and with or without notice to terminate your account on our site including deletion of all data contained therein.
8. Intellectual property rights
8.1 All trade marks, logos, content (including our website’s structure and layout), graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property or that of our suppliers, partners or other users. For the purposes of your personal use only, you may view such material on your screen and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent.
8.2 Just to be clear - you must not collect, scrape, harvest, frame or deep-link to any information on our website without our specific prior written consent.
8.3 You license (i.e. permit) us to use your content both on our own website and also, for marketing purposes, on other channels including different websites, social media and emails.
9. Third party websites / advertising / services
9.1 We may link to third party websites which may be of interest to you and/or include third party advertising on our site and/or use third party-provided services on our site. We do not recommend or endorse, nor are we legally responsible for, those sites or services. You use such third party sites or services at your own risk.
10. Liability
10.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
10.2 You must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.
10.3 If you are a Consumer, we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
10.3.1 there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
10.3.2 such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
10.3.3 such loss or damage is caused by you, for example by not complying with this agreement; or
10.3.4 such loss or damage relates to a business.
10.4 If you are a Consumer, you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our website (subject of course to our obligation to mitigate any losses).
10.5 The following clauses apply only if you are a business:
10.5.1 In no event (including our own negligence) will we be liable for any:
a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
b) loss of goodwill or reputation;
c) special, indirect or consequential losses; or
d) damage to or loss of data
(even if we have been advised of the possibility of such losses).
10.5.2 You will indemnify us against all claims and liabilities directly or indirectly related to your use of the website and/or breach of this agreement.
10.5.3 To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
10.5.4 This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
11. English law
11.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
12. General
12.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
13. Complaints
13.1 If you have any complaints, please contact us via the contact details shown below.
14. Company information
14.1 Company name: Southern Filters Limited
14.2 Country of incorporation: England and Wales.
14.3 Registered number: 4044665
14.4 Registered office and trading address: Unit 16 Hunthay Business Park, Axminster, Devon, EX13 5RJ
14.5 Other contact information: See our website.
14.6 VAT number:753 5164 30
